We will store the text of the contract and send you the order data by email. You may view the TOC here at any time. You may view your past orders in our client login area.

1. General terms and conditions

   1. Scope
   2. Contractual partner, formation of contract, options for corrections
   3. Contract language, saving of the contract text
   4. Delivery conditions
   5. Payment
   6. Right to cancel
   7. Retention of title
   8. Damage during delivery
   9. Warranty and guarantees
   10. Code of conduct
   11. Dispute resolution
   12. Final provisions
   

   1. Scope

   The following Terms and Conditions (Terms) apply to all orders placed via our online shop.

   These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

   2. Contractual partner, formation of contract, options for corrections

   The contract is concluded with Stahlfreak.de Warenhandel GmbH.

   By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

   3. Contract language, saving of the contract text

   The language(s) available for concluding the contract: German, English, French, Spanish, Italian

   We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.

   4. Delivery conditions

   Delivery costs
   Delivery costs may apply to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

   Delivery options

   We ship the products to the delivery address specified in the order process.

   We only dispatch goods en route; pick up by the customer is not possible.

   We do not deliver to a "Packstation".
   

   5. Payment

   The following payment methods are basically available in our online shop.

   Advance payment
   If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

   Credit Card
   You provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.

   PayPal, PayPal Express
   In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.

   PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.

   Amazon Pay
   In order to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed within one banking day after the order is placed. A banking day is any working day except Saturdays, national public holidays and 24th and 31st December each year. You will receive further information in the ordering process.

   Invoice
   The invoice amount is due 14 days upon receipt of the invoice and the goods by bank transfer to our bank account. We reserve the right to allow payment by invoice only after we verify your credit rating.

   6. Right to cancel

   You are entitled to the statutory right to cancel, as described in the instructions on the right to cancel.

   7. Retention of title

   The products shall remain our property until full payment is made.
   For businesses, the following applies additionally: We reserve ownership of the products until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the open claims by more than 10%.

   8. Damage during delivery

   For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

   9. Warranty and guarantees

   9.1 Liability for defects

   We are under a legal duty to supply products that are in conformity with this contract.

   The statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence shall apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

   When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

   9.2 Guarantees and customer service

   Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.

   Customer service: You can contact our customer service for questions, complaints and objections on weekdays from to by calling or by e-mail to .

   10. Code of conduct

   We have submitted to the following codes of conduct:

   Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)

   11. Dispute resolution

   In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we are willing to participate in dispute settlement proceedings before a consumer dispute resolution body.
   Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V. is responsible for providing you with information and referring you to the appropriate entity for alternative dispute resolution.
   
   Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V.
   Straßburger Straße 8
   77694 Kehl am Rhein
   Germany
   mail@universalschlichtungsstelle.de

   12. Final provisions

   If you are a business, German law applies, to the exclusion of the UN Sales Convention.

   If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.
   

2. Revocation rights

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Stahlfreak.de Warenhandel GmbH, Am Rothenberg 7, 76857 Wernersberg, Deutschland, service@stahlfreak.com, Phone: +49 6346 / 9999121 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return shipping labels
Without prejudice to your statutory rights, we will provide you with free return shipping labels. If you use these return labels, the return will be free of charge to you. A link is provided to retrieve the return label.